Day 1 — New York
Welcome upon arrival and transfer to the hotel, For customers arriving at JFK, there is a collective transfer service with shuttle buses at fixed times. 30 days before arrival, you will receive an SMS on your mobile phone (which you provided at the time of travel confirmation) with a link to download the notification app and your booking ID. 24 hours before the service, you will receive a notification on the app with the details of your reservation.
Upon arrival, after passing passport control and collecting your luggage, turn on your mobile phone and open the app to view the location of your driver on the app's map. The driver will be visible when the vehicle is near the terminal. Go to the Welcome Center of the Terminal. The driver will arrive at the scheduled time and will be easily recognizable by a sign with a green apple or your name. The transfer will be made in a 10-person minivan, on which it will be possible to load 1 suitcase and 1 carry-on bag per passenger.
There may be waiting times, but even in case of long queues at passport control, it will always be possible to take the next shuttle.
Here are the fixed shuttle times for the various terminals at JFK:
Terminal 1: 15:30, 17:45, 18:45, 21:00, 22:15
Terminal 4: 15:45, 18:00, 19:00, 21:15, 22:30
Terminal 7: 16:00, 18:15, 19:15, 21:30, 22:45
Terminal 8: 16:15, 18:30, 19:30, 21:45, 23:00
For customers arriving at JFK early in the morning, a separate transfer will be arranged., The guide is available for information between 15 and 20 on domenica at the hospitality desk in the hotel lobby.. Accommodation,